Application Support is a form of Waste and should be eliminated

0

If we accept the premise “the focus of Lean is the identification and elimination of waste” then I would argue that most Application Support activities are an example of Waste that should be eliminated.

Support is a manual intervention activity.  The amount of support required by an application is directly related to the failure of the development team to design the Application to minimize support by including sufficient data validation, self-correction, and user controlled logic via parameters.

Lean Application Support should enhance the application to eliminate support.

Lean development should create applications that require minimal support.

Share.

About Author

Comments are closed.

We use cookies on our website

We use cookies to give you the best user experience. Please confirm, if you accept our tracking cookies. You can also decline the tracking, so you can continue to visit our website without any data sent to third party services.