Delivering Business ValueEffective IT Service Management

ERP for IT

The Mission Statement for IT is to “deliver the information processing capability required by the business at a cost that represents value”.  In order to deliver these capabilities, IT organizations must manage:

Financials…  Human Capital… Customer Relationships… Suppliers… Services… Assets

Manufacturing organizations understand the need to manage these areas and they engage IT to implement ERP systems to provide the required capabilities.  Does your IT organization have the same capabilities for managing IT?  Typically, IT organizations are like the cobblers children who are barefoot because the cobbler is spending his time building shoes for others.

IT organizations are commonly reactive because they lack the visibility and control required to be proactive.  If IT organizations do not manage these areas, they cannot ensure they are delivering value to the business and technology investments will be wasted.

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